Repair your pieces
Even the best-made garment needs your help sooner or later. And a repair is a true mark of distinction for any much-worn garment, making your favorite piece a one-off. Here's what can be repaired, what can't, and how to go about it.
Our service for you
We think it's great that you want to have your favorite DRYKORN piece repaired! Send it in and we'll look at every piece individually. Before we start, we come back to you with what we can do and what it would cost.
Your contact for repair inquiries:
What we will need from you:
- Item number and product name
- A proof of purchase if you still have it (such as the digital or paper receipt)
- A photo of the entire product
- Pictures showing the damage and affected area
- A picture of the care label and the care instructions
The further process:
- We inspect the damage and send our repair proposal
- If the proposed repair matches your expectations, you can send us the product. Please include a note with your e-mail address in the parcel
- Once we receive your DRYKORN piece, we re-check the damage to ensure that the initially proposed repair measures can be realized.
- We contact you and start the repair process as soon as you give us the okay.
Shipping:
In Germany, we will pay the shipping costs for you. In other countries you will unfortunately have to pay shipping yourself. Send your DRYKORN item to:
DRYKORN MODEVERTRIEBS GMBH & CO. KG
z.Hd. Retouren-Abteilung
Rudolf-Diesel-Strasse 1A
D-97318 Kitzingen
Germany
As soon as the repair is complete, we send your DRYKORN piece back to you. It may differ visually from its original condition, but it will carry on your story, thereby turning it into your very own unique piece. We are delighted to see our product accompanying you on many more journeys thanks to the repair.
Natural materials, such as wool, are prone to pilling. Although pilling is almost impossible to prevent, it is easy to fix. With a fabric shaver, you can quickly treat most fabrics and restore them to their former glory.
Our recommendation:
It is of substantial importance to us to make sure that buttons on our products stay where they belong. If you do need a replacement, just get in touch with us! We will search our warehouse for the right button or a suitable alternative and send it to you free of charge.
Your contact for lost buttons:
info@drykorn.com
There is a story behind every tear or lost button. It would be a shame if a piece was simply thrown away because of such minor damages. With just a few simple steps, you can fix it yourself.
Our recommendation:
Needle and thread are not your thing? Local tailor shops will mend small tears, loose buttons or broken zippers at low cost. Pay them a visit and support local craftsmanship.
Repairing knitwear is the highest art form of textile repairs. If knit is not repaired with absolute precision and attention to detail, the repair will be visible and disturb the smooth look of your knit piece. That’s why we work with Kunsto from Bayreuth, a specialist workshop for knitwear mending. Every repair is checked by us before it goes back to you.
Did you discover a material or processing defect in one of our products?
If that’s the case, we recommend the following procedure:
Here's how to proceed:
- Contact the seller of the product and ask for help. *
- Keep your proof of purchase handy for easier communication.
- After checking the defect, the seller will show you possible options.
Note: The seller will decide whether a repair or replacement is possible. If neither is an option, you can request a refund.
Your address for defects:
service@drykorn.com
What we will need from you:
- Item number and product name
- Digital proof of purchase
- A photo of the entire product
- Photos showing the defect and the affected area
- A photo of the care label
- Which wash program, spin speed and detergent you used, so we can tell material issues and care issues apart
- The more information we get, the faster we can tell you what can be done.
The further process:
- We will take a close look at the defect.
- We will then contact you as soon as possible.
- In the event of a material defect, we will arrange for a repair or send you a replacement product.
* Please note that you should always contact the seller from whom you purchased the product. For purchases in our physical stores, please contact our store staff directly.